Privacy Policy
Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you shop or browse on Awesome Jade (“we”, “us”, “our”).
By using our website, you agree to this Privacy Policy. If you have any questions, please contact us - we’re happy to help.
What we collect
Depending on how you use the website, we may collect:
- Order & account details: name, email, phone number, shipping address, order history.
- Payment details: payments are processed securely by our payment providers (for example PayPal). We do not store full card details on our servers.
- Support messages: when you contact us by email, forms, or social platforms.
- Device & usage data (log data): IP address, browser type, pages visited, time/date, and general interaction data.
- Cookies & similar technologies: used to remember preferences and improve your experience.
How we use your information
We use personal information to:
- Process and deliver your orders.
- Provide customer support and handle returns or issues.
- Send important updates about your order (confirmation, shipping, tracking, service messages).
- Improve our website, products, and shopping experience.
- Prevent fraud and keep our website secure.
- With your choices/preferences, share offers or updates that may be relevant to you.
We only use your data when we have a valid reason to do so — for example, to fulfill a contract (your order), comply with legal obligations, protect our store from fraud, or with your consent where required.
When we share information
We do not sell your personal information. We share only what is necessary with trusted service providers who help us run the store, such as payment processors, shipping/logistics partners, customer support tools, and analytics providers.
These partners are required to handle your information responsibly and only for the purpose of providing their services. We may also share information if required by law, regulation, or to protect our rights and prevent fraud.
Cookies & similar technologies
Cookies are small files stored on your device. They help the website function properly, remember your preferences, and understand how visitors use the site so we can improve it.
You can control cookies through your browser settings (for example: blocking cookies, deleting stored cookies, or receiving a notice when cookies are being set). Please note: some site features may not work correctly if cookies are disabled.
Analytics & advertising
We may use analytics tools to understand website performance and improve your experience. Some third-party partners may use cookies or similar technologies to measure ads or show more relevant content.
For example, Google may use cookies (including advertising cookies) to serve or measure ads based on visits to this and other websites. You can manage Google ad settings in your Google account and review Google’s advertising policies.
Your privacy rights (GDPR / CCPA and similar laws)
Depending on your location, you may have rights such as:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information (in certain situations).
- Object to or restrict certain processing (in certain situations).
- Request a copy of your data in a portable format (where applicable).
- Opt out of certain marketing communications at any time (use “unsubscribe” in emails where available).
To make a request, contact us with the email used on your order/account and a short description of what you need. We may ask for verification to protect your information. We generally respond within a reasonable timeframe and in line with applicable law.
Data retention
We keep personal information only as long as needed to provide our services, fulfill orders, maintain business records, comply with legal obligations, and resolve disputes.
Security
We take reasonable steps to protect your information using appropriate technical and organizational measures. However, no method of transmission or storage is 100% secure — so we can’t guarantee absolute security.
Children’s privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove it.
International visitors
If you access our website from outside the country where our services are operated, your information may be processed in locations with different data protection rules. We take steps to handle your data responsibly and in line with this policy.
Updates to this policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we do, we’ll update the content on this page.
Contact us
If you have questions about privacy, your data, or this policy, please contact us and we’ll help.
