Privacy Policy
This Privacy Policy explains how Awesome Jade collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing, or participate in our affiliate program.
The website is operated by Maple Ltd (“Awesome Jade”, “we”, “us”, or “our”). By using this website, you agree to the practices described in this Privacy Policy.
Information we collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Account login details
- Customer service messages
- Affiliate account information, where applicable
Payment information
Payments are processed through secure third-party payment providers such as PayPal. Awesome Jade does not store full credit card numbers or complete payment card details on our website. Payment providers may collect and process payment information according to their own privacy policies and security practices.
Automatically collected information
When you use our website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and device information
- Pages viewed
- Referral source
- Approximate location based on technical data
- Cookies and similar tracking technologies
- Shopping behavior, cart activity, and website interactions
How we use your information
We use personal information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Manage customer and affiliate accounts
- Process affiliate tracking and commission-related activity
- Improve website performance and user experience
- Prevent fraud, abuse, chargebacks, and unauthorized activity
- Send marketing emails, where permitted
- Measure advertising and website performance
- Comply with legal, tax, accounting, and regulatory obligations
Cookies and tracking technologies
We use cookies and similar technologies to operate the website, remember preferences, support shopping cart functionality, improve performance, analyze traffic, track affiliate referrals, and support advertising or retargeting activity.
You may disable cookies through your browser settings, but some website features may not function properly without cookies.
Email marketing
If you subscribe to our emails, create an account, place an order, or otherwise provide your email address, we may send you marketing messages, product updates, promotional offers, or store news where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly. Transactional emails related to orders, shipping, payments, account activity, or customer service may still be sent when necessary.
Advertising and analytics
We may use third-party tools such as analytics platforms, advertising pixels, retargeting tools, and social media platforms to understand website performance, measure campaigns, improve marketing, and show relevant ads. These third parties may use cookies or similar technologies according to their own privacy policies.
How we share information
We may share necessary information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Email and marketing platforms
- Website hosting and technical service providers
- Analytics and advertising providers
- Fraud prevention and security providers
- Professional advisers, where necessary
- Government, legal, or regulatory authorities where required by law
We do not sell personal information in the ordinary sense of selling customer data for money.
Affiliate program data
If you register as an affiliate, we may collect and process information needed to manage your affiliate account, generate tracking links, track referrals, review commission eligibility, prevent abuse, and process commission payments. Affiliate activity may be subject to our Affiliate Terms.
Data retention
We keep personal information only for as long as reasonably necessary for business, legal, tax, accounting, security, fraud prevention, dispute resolution, and customer service purposes. Retention periods may vary depending on the type of information and the reason it was collected.
Data security
We take reasonable technical and organizational measures to protect personal information. However, no website, payment system, transmission method, or electronic storage system can be guaranteed to be completely secure.
International processing
Because Awesome Jade may work with service providers, payment processors, shipping partners, and technology platforms in different countries, your information may be processed or stored outside your country of residence. We take reasonable steps to protect personal information where it is processed.
Your rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
We may need to verify your identity before responding to certain requests. Some information may need to be retained where required for legal, tax, accounting, fraud prevention, or dispute resolution purposes.
Children’s privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
Legal requests and fraud prevention
We may use, retain, or disclose personal information when we believe it is reasonably necessary to comply with applicable law, respond to legal requests, enforce our terms, protect our rights, investigate fraud, prevent abuse, resolve disputes, or protect customers, our business, or others.
Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions become effective when posted on this website. Continued use of the website after updates means you accept the revised Privacy Policy.
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through the contact information provided on the website.
